Effective Date: September 2026

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At Rejuvenating Skin & Aesthetic Services, each appointment time is reserved specifically for you. Time is allocated to prepare the appropriate treatment room, equipment and resources required for your appointment.

We understand that plans can change. All we ask is that reasonable notice is provided so that we have the opportunity to offer the appointment time to another client.

By booking an appointment with Rejuvenating Skin & Aesthetic Services, you acknowledge and agree to the following terms.

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Cancellations, Rescheduling & Appointment Changes

If you need to cancel, reschedule or make a significant change to your appointment, we require a minimum of 24 hours' notice.

Providing adequate notice allows us the opportunity to offer the appointment to another client and helps us manage our appointment availability fairly.

We understand that unexpected situations can occur. If something changes, please contact us as soon as possible.

To cancel or reschedule your appointment, please contact us via:

Phone: 0459 065 489
Email:contact@rejuvenatingskin.com.au

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Late Cancellations & Frequent Rescheduling

Appointments cancelled, rescheduled or significantly changed with less than 24 hours' notice are considered late changes.

We understand that this may occasionally be unavoidable. However, repeated late cancellations, rescheduling or significant last-minute appointment changes may result in prepayment being required before future appointments can be confirmed.

Where there is an ongoing pattern of late changes, we may also limit or decline future bookings.

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Missed Appointments / No-Shows

If you do not attend your appointment and we have not received notice that you are unable to attend, your appointment will be considered a no-show.

Appointment times are reserved specifically for each client, and a missed appointment generally leaves us unable to offer that time to someone else.

Following a no-show, prepayment will be required before another appointment can be confirmed.

Repeated missed appointments may result in future bookings being declined.

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Prepayment for Future Bookings

Prepayment may be required where there has been:

• a previous no-show

• repeated late cancellations or rescheduling

• repeated significant changes to appointments at short notice

• an ongoing pattern of appointments being booked but not attended as arranged

Where prepayment is required, your appointment will not be confirmed until payment has been received.

Any prepayment will be applied toward the cost of your booked treatment.

If an appointment secured by prepayment is later cancelled or rescheduled, our usual notice requirements will apply. Where insufficient notice is provided or the appointment is missed, the prepayment may be retained.

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Late Arrivals

Please arrive on time for your appointment.

If you arrive late, we will do our best to provide your treatment within the remaining appointment time. Your treatment may need to be shortened or modified so that the following client's appointment is not affected.

The full treatment price may still apply where the treatment time has been reduced due to late arrival.

If you arrive 15 minutes or more late, there may no longer be sufficient time to perform your treatment safely or appropriately.

In this situation, your appointment may need to be cancelled.

Repeated late arrivals, or arriving too late for an appointment to proceed, may result in prepayment being required for future bookings.

If you are running late, please contact us as soon as possible.

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Treatment Suitability & Safety

Your safety is our priority.

Some treatments may not be suitable due to medical conditions, medications, contraindications, recent procedures, pregnancy, changes to the skin, sun exposure or other health or treatment-related factors.

You are responsible for providing accurate and up-to-date information and informing us of any relevant changes before your appointment.

If we determine that your booked treatment is not suitable or safe to perform, we may modify, postpone or decline the treatment.

Where treatment cannot proceed because important information relevant to treatment safety was not disclosed prior to the appointment, future booking requirements may be reviewed.

Where treatment cannot proceed due to circumstances that could not reasonably have been known beforehand, we will assess the situation fairly and individually.

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Consultation Forms & Consent

Any required consultation, medical history or consent forms must be completed before treatment can be performed.

If required forms have not been completed before your appointment, they may need to be completed during your allocated appointment time. This may reduce the time available for your treatment.

If we do not have sufficient information or consent to safely proceed, your treatment may need to be modified, postponed or rescheduled.

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Appointment Reminders

Appointment reminders may be sent by SMS, email or through our booking system as a courtesy.

It remains your responsibility to remember and attend your appointment even if an appointment reminder is not received.

Please ensure your contact details are accurate and up to date.

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Emergencies & Exceptional Circumstances

We understand that genuine illness, emergencies and unexpected circumstances can occur.

If something prevents you from attending your appointment, please contact us as soon as reasonably possible.

Any decision regarding future booking requirements will take the individual circumstances into consideration.

Our aim is not to penalise genuine situations, but to protect appointment times from repeated late changes or missed bookings.

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Clinic-Initiated Changes

In the rare event that we need to cancel, reschedule or amend your appointment due to illness, equipment issues, staff availability, treatment safety concerns or circumstances outside our reasonable control, we will contact you as soon as possible.

We will arrange an alternative appointment where appropriate.

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Future Booking Access

We reserve the right to require prepayment, place conditions on future bookings or decline future appointments where there has been a repeated pattern of:

• missed appointments

• late cancellations

• short-notice rescheduling

• significant last-minute appointment changes

• late arrivals that prevent treatment from proceeding

These measures are used to protect appointment availability and ensure that reserved treatment times are used fairly and respectfully.

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Agreement

By making an appointment with Rejuvenating Skin & Aesthetic Services, you acknowledge that you have read, understood and agree to this Appointment Policy.

This policy is in place to protect the time, preparation and resources allocated to each appointment while maintaining a fair and flexible booking process for our clients.