Effective Date: October 2026

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At Rejuvenating Skin & Aesthetic Services, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and manage your information when you visit our clinic, use our services, make an enquiry or interact with our website.

We handle personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and Health Records Act 2001 (Vic).

1. Information We Collect

Depending on the services you receive or how you interact with us, we may collect:

• Personal information: Your name, contact details and appointment information.

• Health and treatment information: Relevant medical history, medications, allergies, skin concerns, consultation forms and treatment records.

• Photographs: Images taken with your consent for treatment documentation or approved promotional purposes.

• Transaction information: Details relating to appointments, purchases and payments.

• Website information: Information submitted through online forms and certain website usage information collected through cookies and analytics.

We only collect information that is reasonably necessary to provide our services, manage our business or meet applicable legal requirements.

2. How We Collect and Use Information

We generally collect information directly from you when you book an appointment, complete a consultation form, receive a treatment, contact us or subscribe to our communications.

Your information may be used to:

• Manage appointments and enquiries.

• Assess treatment suitability and provide personalised care.

• Maintain accurate client and treatment records.

• Monitor treatment progress and provide follow-up care.

• Process payments and manage business administration.

• Respond to enquiries and feedback.

• Send appointment reminders and service-related communications.

• Provide clinic news and promotional information where appropriate consent has been obtained.

• Meet applicable legal and regulatory obligations.

We do not use your health or treatment information for unrelated marketing purposes.

3. Client Records and Information Security

Client consultation forms, relevant medical histories, treatment notes and photographs are maintained within our Timely client management system.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.

Access to client information is restricted to authorised personnel and relevant service providers where necessary.

Information is retained for as long as required for the purpose for which it was collected, subject to applicable legal and health record-keeping obligations.

When information is no longer required and may lawfully be disposed of, we take reasonable steps to securely delete or de-identify it.

4. Photography and Image Consent

We may take photographs to document treatment progress, monitor results or support treatment planning.

Photographs are only taken when the appropriate photography consent form has been completed and signed.

Clients can choose whether their photographs are used solely for treatment purposes or may also be used for promotional activities, including our website and social media.

We do not publish client photographs for promotional purposes without specific consent.

Clients may withdraw their consent for future photography or promotional use by contacting us.

Requests to remove previously published images will be considered in accordance with applicable privacy requirements. However, we may not be able to retrieve copies already shared or saved by third parties.

Photographs maintained as part of treatment records may need to be retained to meet legal or record-keeping obligations.

5. Email Marketing and Communications

We may send clinic news, treatment information, updates and special offers to individuals who have provided the necessary consent or where otherwise permitted by law.

Clients can choose whether they wish to receive promotional communications.

Marketing emails include an unsubscribe option, allowing recipients to opt out at any time.

Unsubscribing from marketing communications does not prevent us from sending necessary appointment confirmations, reminders or other service-related information.

6. Website and Cookies

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the browsing experience.

This may include information about pages visited, website interactions, browser types and general usage patterns.

You can manage certain cookies through your browser settings or any cookie controls available on our website.

Some website functions may be affected if cookies are disabled.

7. Third-Party Service Providers

We use third-party service providers to support the day-to-day operation of our clinic, including appointment management, client record storage, website services, payment processing, accounting and email communications.

Personal information may be shared with these providers where reasonably necessary to deliver our services, manage our business or meet legal obligations.

We take reasonable steps to ensure personal information is handled in accordance with applicable privacy requirements.

We may also disclose information where required or authorised by law, or with your consent.

8. Overseas Information Handling

Some third-party service providers may store or process personal information outside Australia.

Where personal information is disclosed to overseas recipients, we take reasonable steps to comply with applicable Australian privacy requirements and protect the information involved.

Countries in which overseas recipients are likely to be located include the United States. Other countries will be identified where practicable following verification of our service providers' information-handling arrangements.

9. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Requests can be made by contacting the clinic using the details below.

We may need to verify your identity before providing access to personal or treatment records.

Requests will be handled in accordance with applicable privacy and health records legislation. In certain circumstances, access may be limited or refused where permitted by law.

10. Privacy Enquiries and Complaints

If you have questions or concerns about how your personal information has been handled, please contact us.

We will review your enquiry or complaint and respond within a reasonable timeframe in accordance with applicable privacy requirements.

If you are dissatisfied with our response, you may be entitled to raise your concerns with the Office of the Australian Information Commissioner (OAIC) or the Victorian Health Complaints Commissioner.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, information-handling practices or legal obligations.

The latest version will be available on our website.

12. Contact Us

Rejuvenating Skin & Aesthetic Services

Blackburn, Victoria, Australia

Website: www.rejuvenatingskin.com.au

Email: contact@rejuvenatingskin.com.au

Phone: 0459 065 489

Address for privacy correspondence: Shop 5/28-30 Blackburn Road, Blackburn VIC 3130

For privacy enquiries, requests or concerns, please contact us using the details above.